Privacy Policy

Effective Date: 21 July 2026

EXN Group (“we”, “us”, or “our”) operates the https://exngroup.co.za website (the “Service”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Unless otherwise defined in this Privacy Policy, terms used herein have the same meanings as those in our Terms and Conditions available on our website.

Definitions

Service

The Service refers to the website https://exngroup.co.za operated by EXN Group.

Personal Data

Personal Data means any information relating to an identified or identifiable natural person.

Usage Data

Usage Data is information collected automatically through the use of our website, including technical information about your visit.

Cookies

Cookies are small data files stored on your computer or mobile device.

Data Controller

EXN Group is the Data Controller responsible for determining how your Personal Data is processed.

Data Processors (Service Providers)

Service Providers are third parties who process Personal Data on behalf of EXN Group to assist in providing our services.

Data Subject

A Data Subject is any individual whose Personal Data is processed by EXN Group.

Information We Collect

We collect various types of information to provide and continually improve our services.

Personal Information

While using our Service, we may ask you to provide personally identifiable information, including but not limited to:

• Full name
• Email address
• Telephone number
• Company name
• Physical address
• City, Province and Postal Code
• Any other information you voluntarily provide through contact forms

We may use this information to:

• Respond to enquiries
• Provide quotations or requested services
• Send important service communications
• Send marketing communications where you have provided consent

You may unsubscribe from marketing communications at any time.

Usage Data

We automatically collect information such as:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Date and time of visits
• Referring websites
• Diagnostic and performance information

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic
• Improve user experience
• Enhance website security

Examples include:

• Session Cookies
• Preference Cookies
• Security Cookies

You may disable cookies through your browser settings; however, certain website features may not function correctly.

How We Use Your Information

EXN Group uses collected information to:

• Operate and maintain our website
• Respond to enquiries
• Provide requested services
• Improve our website and customer experience
• Monitor website performance
• Detect technical issues
• Comply with legal obligations
• Communicate relevant news, products or services where permitted

Legal Basis for Processing Personal Information

Where applicable under the General Data Protection Regulation (GDPR) and the Protection of Personal Information Act, 2013 (POPIA), EXN Group processes Personal Data because:

• You have given consent
• Processing is necessary to perform a contract
• Processing is necessary for our legitimate business interests
• Processing is required to comply with applicable laws

Retention of Information

We retain Personal Data only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Usage Data may be retained for shorter periods unless required for security or legal purposes.

International Data Transfers

Your information may be transferred to and processed in countries outside your own where our service providers operate.

Where such transfers occur, EXN Group will take reasonable steps to ensure appropriate safeguards are in place to protect your Personal Data.

If you submit information from outside South Africa, you consent to such transfers where necessary.

Disclosure of Personal Information

We may disclose Personal Data where required:

• To comply with legal obligations
• To respond to lawful requests from authorities
• To protect EXN Group’s rights and property
• To investigate suspected fraud or unlawful activity
• To protect the safety of users or the public
• To defend against legal claims

Security

We implement commercially reasonable technical and organisational measures to protect your Personal Data.

While we strive to safeguard your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Your Rights

Subject to applicable law, you may have the right to:

• Access your Personal Data
• Correct inaccurate information
• Request deletion of Personal Data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing relies on consent

To exercise these rights, please contact us using the details below.

If you believe your Personal Data has been processed unlawfully, you may lodge a complaint with the relevant supervisory authority.

Service Providers

We may engage trusted third-party providers to assist with:

• Website hosting
• IT support
• Analytics
• Marketing
• Email communications

These providers may only process Personal Data on our behalf and are contractually obligated to protect your information.

Where necessary, EXN Group may share your contact information with trusted service providers solely for the purpose of delivering services you have requested.

Analytics

Our website may use third-party analytics services, including Google Analytics, to help us understand website usage and improve our services.

Google Analytics may collect information regarding your use of our website. You can learn more about Google’s privacy practices by visiting:

https://policies.google.com/privacy

You may also opt out using the Google Analytics Opt-out Browser Add-on.

Remarketing

We may use remarketing services, including Google Ads, to display relevant advertisements based on previous visits to our website.

Users can manage advertising preferences through Google’s Ad Settings.

Third-Party Websites

Our website may contain links to external websites.

EXN Group is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any websites they visit.

Children’s Privacy

Our Service is not intended for individuals under the age of 18.

We do not knowingly collect Personal Data from children. If we become aware that Personal Data has been collected from a child without appropriate consent, we will promptly delete such information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date. Continued use of our website after changes are published constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us.

EXN Group

Phone: +27 (0) 12 666 7101

WhatsApp: +27 (0) 75 505 6756

Email: admin@exngroup.co.za

Website: https://exngroup.co.za